You can book your ride between 30 mins and 48h before the desired departure time.
To make your reservation, simply fill in your exact departure and arrival addresses and then click on “Book“. Select the desired departure time and then confirm your booking.
Ordering a Caocao
Can I book a vehicle for several hours?
Caocao offers you the chance to reserve a chauffeur-driven vehicle for a period of 4 or 8 hours.
Simply select the “4h or 8h charter” tab, indicate the exact departure address, the duration and the desired departure time.
For a 4-hour reservation, the distance travelled is limited to 100km; for an 8-hour reservation, the distance travelled is limited to 200km.
Beyond these limits, you must add the costs relating to the actual time and the distance travelled.
Can I order several vehicles at the same time?
You may book several vehicles in advance at the same time.
This feature is only available for pre-booked rides and not for ride hailing.
Can I book a ride for someone else?
You can book a ride with from your Caocao account for the person of your choice.
To do so, simply fill in the exact departure and arrival addresses, click on “Rider”, enter the passenger’s details and click on “OK“.
The selected passenger will be notified by text message once the order has been confirmed.
Can I travel with an animal?
If you wish to travel with your pet, we invite you to inform your driver when ordering your ride by selecting ”pet” in the “remark” section once you have entered your destination address.
If you are travelling with a service animal, you do not need to use this option. As required by French law, our partner drivers accept service animals travelling with passenger with a disability card.
Can I be refused a ride?
The safety of our passengers and our partner drivers is our priority.
Consequently, all our driver partners can cancel a trip if you do not respect the general conditions of use of our service.
For example this will apply if you are under the legal age to use our service.
Do you provide baby seats?
Some of our drivers can provide booster seats. When ordering your ride, you can request it in the “remark” section after entering the destination adress.
However, in order to be picked up quickly by the closest vehicle, we advise you to have your own booster seat.
As a reminder, a booster seat is suitable for children of at least 15 kg (approximately 4 years old). For younger children, it is necessary to have a suitable car seat.
In accordance with the French legislation, any child under ten years old must be placed in a seat with a restraint system suited to his or her morphology. Our drivers may therefore refuse the ride if you do not have a suitable car seat.
Can your vehicles accommodate people with reduced mobility (PRM)?
The “+Access” service offers a dedicated service for people with reduced mobility. To benefit from this service, simply select it after entering your destination address.
This service is provided by trained drivers who are certified to transport people with reduced mobility (TPMR). The vehicles providing this service are all equipped with an access ramp allowing access for people with reduced mobility. For an optimal experience, we advise you to schedule your ride in advance if possible.
What types of wheelchair are accessible in our Elegance vehicles?
The configuration and equipment of our Elegance vehicles are adapted to manual wheelchairs, pediatric comfort wheelchairs and electric wheelchairs with dimensions not exceeding :
– Height of the chair including headrest = 1319mm
– Depth 110cm and width 62cm
– Weight of the passenger wheelchair included = 250kgs
Why can’t I find a free vehicle?
We are constantly increasing our fleet of available vehicles. It may occur that during acpeak hour or at other times, all our vehicles may be taken. Please note also that the vehicles visible on the app can be assigned to reservations , and for this reason unavailable.
We therefore advise you, when possible, to book your trip in advance (this is possible a minimum of 30 minutes prior to the specified departure time).
I have left a personal item behind in a vehicle: what should I do?
We invite you to contact our customer service department at: client@caocao.fr indicating the words “Lost” so that your request can be treated as a priority.
How do I cancel an order?
Before cancelling your order, we invite you to consult the conditions of cancellation of your order to avoid any costs.
To cancel your ride, simply go to the ride in question in the “Trip” section, click on “Cancel” in the top right hand corner of the screen and then confirm.