You can book your ride between 30 mins and 48h before the desired departure time.
To make your reservation, simply fill in your exact departure and arrival addresses and then click on “Book“. Select the desired departure time and then confirm your booking.
Ordering a Caocao
Can I book a vehicle for several hours?
Caocao offers you the chance to reserve a chauffeur-driven vehicle for a period of 4 or 8 hours.
Simply select the “4h or 8h charter” tab, indicate the exact departure address, the duration and the desired departure time.
For a 4-hour reservation, the distance travelled is limited to 100km; for an 8-hour reservation, the distance travelled is limited to 200km.
Beyond these limits, you must add the costs relating to the actual time and the distance travelled.
Can I order several vehicles at the same time?
You may book several vehicles in advance at the same time.
This feature is only available for pre-booked rides and not for ride hailing.
Can I book a ride for someone else?
You can book a ride with from your Caocao account for the person of your choice.
To do so, simply fill in the exact departure and arrival addresses, click on “Rider”, enter the passenger’s details and click on “OK“.
The selected passenger will be notified by text message once the order has been confirmed.
Can I travel with an animal?
As required by law, our driver partners accept service animals (e.g. guide dogs) at no extra cost.
For any other case, if you wish to travel with your pet, we invite you to contact your driver as soon as they are assigned to you, in order to inform them and thus ensure that they accept you you’re your pet.
Please note that you can cancel your order free of charge within 5 minutes of the validation of your order.
Can I be refused a ride?
The safety of our passengers and our partner drivers is our priority.
Consequently, all our driver partners can cancel a trip if you do not respect the general conditions of use of our service.
For example this will apply if you are under the legal age to use our service.
Do you provide baby seats?
Our driver partners do not carry any child safety seats in their vehicles. In accordance with French legislation, children aged under the age of ten must be placed in a seat and with a restraint system suited to their height and weight. Our driver partners may therefore refuse to carry you if you do not have a child seat. It is therefore highly advisable to arrange to have a seat suitable for your child for your ride.
Can your vehicles accommodate people with reduced mobility (PRM)?
All the vehicles in our Elegance range are equipped with access ramps allowing access for people with reduced mobility (PRM). Please check with the driver for service availability as soon as the order is placed. An internal messaging service is available on the application.
What types of wheelchair are accessible in our Elegance vehicles ?
The configuration and equipment of our Elegance vehicles are adapted to manual wheelchairs, pediatric comfort wheelchairs and electric wheelchairs with dimensions not exceeding :
– Height of the chair including headrest = 1319mm
– Depth 110cm and width 62cm
– Weight of the passenger wheelchair included = 250kgs
Can I make a diversion or a stopover during my ride?
Yes, this option is possible. When you order, simply indicate the address you wish to go to first, then when you arrive at the address, change the address to the following one.
Please note that as your ride is modified, this may affect your initial fare estimate.
Why can’t I find a free vehicle?
We are constantly increasing our fleet of available vehicles. It may occur that during acpeak hour or at other times, all our vehicles may be taken. Please note also that the vehicles visible on the app can be assigned to reservations , and for this reason unavailable.
We therefore advise you, when possible, to book your trip in advance (this is possible a minimum of 30 minutes prior to the specified departure time).
I have left a personal item behind in a vehicle: what should I do?
We invite you to contact our customer service department at: client@caocao.fr indicating the words “Lost” so that your request can be treated as a priority.
How do I cancel an order?
Before cancelling your order, we invite you to consult the conditions of cancellation of your order to avoid any costs.
To cancel your ride, simply go to the ride in question in the “Trip” section, click on “Cancel” in the top right hand corner of the screen and then confirm.